EPOCH delivers flexible, comprehensive solutions including:

• Personalized Administrative Solutions
• Consumer Engagement Solutions
• Cost Management Solutions
• Data Analysis & Reporting Solutions
• Vendor Management Solutions

Personalized Administrative Solutions
Our goal is to consistently provide the highest level of personalized service at the lowest possible cost. This goal is accomplished through a dedicated service philosophy which utilizes:

• Experienced personnel
• Proven administrative processes
• Continuous quality improvement programs
• State-of-the-art technology
  

Administrative Services include:

• Medical, Dental, Vision, & Disability Claims Administration
• COBRA/HIPAA Administration
• Flexible Spending Account (FSA) Administration
• Consumer Driven Health Plan Administration

Consumer Engagement Solutions
EPOCH promotes consumer strategies that empower participants to take ownership of the purchase and management of their health care. This is the first step in controlling long-term plan costs. EPOCH provides the resources needed to aide wise decisions that improve health conditions and the quality of life for plan members. Short-term and long-term employer strategies include:

• Plan Design: HRA, FSA, and HDHP/HSA administration
• Web Tools: EPOCH Access
• Health Management, including Health Risk Appraisals, Clinical Screenings, Disease Management, Employee Communications, Health Coaching

Cost Management Solutions
EPOCH augments its day-to-day claims and health management with predictive modeling software, health screenings, and other tools that enable us to identify, stratify, engage, and intervene with all health risk groups. EPOCH’s integrated solution encourages and reinforces healthy lifestyles, and delivers personalized behavior modification services for members with chronic conditions. The results:

• Lower overall costs through:
  • Better informed and engaged consumers
  • Reduced severity of claims
  • Improved employee productivity and presenteeism
  • Strategic alliances with external vendors
• Higher employee satisfaction with the employer and health plan
• Increased employee retention

Cost Management Services include:

• Health Management Services
• Wellness Programs
• Preferred Provider Organizations (PPO) Networks
• EPOCH Advantage
• Managed Lab Services
• Organ Transplant Networks
  

Data Analysis & Reporting Solutions
EPOCH’s commitment is to provide our employers and their brokers with the information they need when they need it. The essence of productive plan decision making rests in the ability to readily access and easily transform raw data into meaningful information. Through our on-demand analysis tools, EPOCH helps you identify actionable steps that improve plan performance and the overall health status for plan participants.

EPOCH’s Reporting Tools include:

• Standard Management and Financial Reports
• On-Demand Reporting (Benefit Analyzer)
• Care Management Reporting

Vendor Management Solutions
EPOCH brings clients best-in-class products through its strategic partnerships with:

• Provider Networks (PPOs)
• Stop-Loss (Reinsurance) Carriers
• Health Management Services
• Technology Vendors
• Cost Containment Companies
  

By managing outside vendors and integrating their services with our claims administration, EPOCH isable to offer a broad array of choices, resulting in a customized, cost-effective solution for your health sbenefit program.